At Drakes Estate Agents Hollywood, we provide professional customer service to all our customers. If you are not happy at any point during the buying or selling process, please do tell us so that we may improve our services.

All formal complaints must be made in writing. Please include as much detail as possible as to the reason for your complaint, including the full names of anyone involved.

We will acknowledge your complaint in writing within three working days and enclose a copy of our complaint procedure. Following this, one of the directors of Drakes Estate Agents Hollywood will investigate your complaint and discuss it in depth with the member of staff involved.

Within 14 working days of the initial acknowledgement letter, we will respond to your complaint with a full and final response. Following this, if you are still not satisfied you can refer the matter to The Property Redress Scheme and request an independent review. Please find the appropriate contact details below:

The Property Redress Scheme
Registered Office: First Floor, Lumiere, Elstree Way, Borehamwood, Hertfordshire, England, WD6 1JH
0333 321 9418
info@theprs.co.uk
www.theprs.co.uk

The Property Ombudsman requires that all complaints are addressed through our in-house procedure, before being submitted for an independent review.